Store Policy

Arrive Alive Guarantee

We guarantee that all livestock will arrive alive and as described. In the event of DOA. TRSC must be contacted within 2 hours of package delivery (FedEx posted time), along with clear photos of the dead coral both in the shipping bag and out of bag. No exceptions or excuses, no credit without photo. No refunds or returns on Live purchases. Verified DOA’s will be fully credited towards future purchases (minus shipping charges). Once the livestock is in your tank, we have no control over the conditions, so no warranty is implied past delivery.

Shipping Policy

All live items are shipped by FedEx through Priority Overnight Service, Monday- Thursday and usually arrive by 10:30am EST. Certain remote areas are delivered later in the day.  We use specific packing means necessary to ensure the safe arrival of your live coral.

TRSC tries to avoid shipping on Friday. Due to the immense amount of packages shipped for the weekend and the unreliability of most postal institutions to adhere to shipping schedules. This coupled with the fact that some mail institutions do not deliver Sunday if a delivery was “missed”, Monday would be the earliest delivery date for some. If you HAVE To have something shipped Friday, then please let us know in your order and we will try to ship Friday at the latest for Saturday delivery. We cannot guarantee that the delivery will be by 10:30 AM but we do pack our corals to survive temperatures of 40-60 degrees for up to 48 hours.

Lighting

All photos are taken under ATI T5 bulbs using a combination of blue plus and purple plus bulbs. Some are taken under T5 and Led’s. Every effort is taken to display representative photos of the corals.